General terms and conditions

These terms apply to stays at Hiša Matevž and to bookings made on this website, by email or by phone.

Provider

S CENTER d.o.o., Dobja vas 198, 2390 Ravne na Koroškem
VAT ID: SI97240672 · company registration number: 1599143000
Accommodation establishment: Hiša Matevž, Center 104, 2393 Črna na Koroškem, RNO140961
Phone 031 66 44 55 · email info@hisamatevz.si

Check-in and check-out

Check-in is from 14:00 on the day of arrival, check-out by 10:00 on the day of departure. Early check-in or late check-out is possible by arrangement and for an additional charge.

On arrival we need an identity document for every guest, as we are required by law to register our guests. If a guest occupies a room and leaves without staying the night, we charge the full price of the night.

Reception is open from 8:00 to 20:00.

Breakfast

Breakfast is served daily from 7:30 to 10:00. By prior arrangement, it can also be served in your room.

Prices

Prices are in euros and include VAT. The room price applies to two persons and includes breakfast and use of the wellness area. For each additional person in the room, regardless of age, we charge €42 per night, unless stated otherwise.

The tourist tax is not included in the room price. The amount is set by the Municipality of Črna na Koroškem and is shown in the booking summary.

Booking and payment

A booking is concluded when you receive a confirmation by email. Bookings are managed in the Bentral booking system.

To guarantee a booking, we require a valid credit card or an advance payment of 50% of the booking amount. We reserve the right to pre-authorize the card before arrival. By confirming the booking, you authorize us to charge the card for cancellation fees under these terms and for any damage caused in the house.

When booking, please state the number of all persons who will stay in the room, regardless of age. We hold the booked room until 24:00 on the day of arrival. If you will arrive after 19:00, please let us know.

We are happy to prepare something special: a bouquet of flowers, sparkling wine or another small gesture. Let us know your wishes when you book.

Cancellation

Cancellation is free of charge:

• up to 5 days before arrival for stays of up to 2 nights,
• up to 15 days before arrival for stays of up to 7 nights,
• up to 30 days before arrival for stays of more than 7 nights.

In the event of a no-show or early departure, we charge 100% of the booked nights. Please notify us of a cancellation in writing at info@hisamatevz.si. In special circumstances, we reserve the right to cancel or change a booking.

Under the Slovenian Consumer Protection Act (ZVPot-1), a consumer has no right to withdraw from a contract within 14 days in the case of accommodation services provided on a specific date or within a specific period. The cancellation terms above therefore apply.

Group bookings

Group terms apply to bookings of five or more rooms. The booking is confirmed with an advance payment of 50%, and the balance is payable 30 days before arrival. Free cancellation is possible up to 31 days before arrival; after that we charge:

• 25% from 30 to 22 days before arrival,
• 50% from 21 to 8 days before arrival,
• 100% of the booking amount 7 days or less before arrival.

Wellness

The Finnish and infrared saunas, jacuzzi and gym are included in the price of your stay. Children under 16 may use the wellness area only when accompanied by a parent or another adult.

Parking

Parking next to the house is free of charge. The owner of a vehicle is responsible for it; we accept no liability for damage or theft in the car park.

Pets

Pets are accepted only by prior arrangement. The surcharge is €24 per night. Pets do not have access to all areas of the house.

Quiet hours

Please keep quiet between 22:00 and 6:00.

Smoking

Smoking is prohibited in all indoor areas of the house. If you smoke in your room, we charge a cleaning fee of €240 plus the lost nights, as after smoking a room is unfit to be let for three nights on average. You may smoke in the designated outdoor areas.

Personal belongings

We accept no liability for lost or stolen personal belongings, valuables and documents in rooms and vehicles. Items found are kept at reception for 10 days and then disposed of.

Gift vouchers

A gift voucher is issued upon receipt of payment and is valid for 6 months from the date of issue. In the event of force majeure, its validity may exceptionally be extended by one month or as agreed. Your stay must be booked in advance by email at info@hisamatevz.si or by phone at 031 66 44 55, stating the voucher number and the guest's full name. If the voucher holder does not arrive on the booked date and has not cancelled the booking, the voucher is deemed redeemed. The voucher can be redeemed only once, cannot be exchanged for cash and must be brought with you on arrival.

Complaints and disputes

Please send complaints to info@hisamatevz.si. We will acknowledge receipt within five working days and let you know how long it will take us to handle your complaint. Any disputes are resolved amicably. S CENTER d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent.

Personal data

The controller of personal data is S CENTER d.o.o. We process data in accordance with the General Data Protection Regulation (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2). Details can be found in our Privacy Policy.

Effective from 8 October 2026.